Privacy Statement

This explains how the Herefordshire Council website protects and respects the data we collect from you. The Herefordshire Council website covers web content published at

The relevant privacy policy and terms and conditions for the online consultations can be found at

This policy was published on 31 March 2006 to allow us to collect visitor information. This will help us develop the site to meet your content and navigation needs as efficiently and effectively as possible.

The Data Protection Act 1998

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or government department unless you give us permission to do so, or where allowed by law.

You have the right to make a formal request in writing for access to personal information (or "personal data") held about you by our website, to inspect it and to have it corrected if it is wrong. We make a small charge for providing this information (currently £10.00). Please use the contact details on this page to direct your enquiries.

What Information do we collect?

We collect two kinds of information from visitors to our website:

  • Feedback (through emails, telephone calls and post).
  • Site usage information from log files and web analytics applications.


You can send us your feedback in three ways: by comments and questions to The Welcome to Herefordshire editor, sent by e-mail, phone or post.

Phone: +44 01432 260216

Harriet Yellin
Plough Lane
PO Box 4, Hereford, HR4 0XH

Comments and questions

If you send an e-mail or letter to the Editor or call our Helpdesk, asking for information, we may need to contact our other departments or Partnership organisations to find that information. If your question is technical, we may need to pass it to our technology supplier. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so.

Site usage information

Welcome to Herefordshire does not use cookies.

Log files and web analytics

Log files and web analytics allow us to record your use of the site. Herefordshire Council ICT Services puts together anonymised log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it. This is based on the way that you move around our website and the route you used to accessed it.

What happens when I link to another site?

Our website contains links to other websites, both those of the Herefordshire Partnership organisations and of other organisations. This privacy policy applies only to our website, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information you have given us to any other site.

Access to your information and contacting us

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by e-mail, phone or post.

These pages reside on a server run by Herefordshire Council. Any views expressed in these pages are not necessarily those of Herefordshire Council. If you find anything that causes concern please let us know.

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